System Administration Support

System Computing Services provides extended technology services and support for the Nevada System of Higher Education System Administration, specifically: the Chancellor’s offices, Sponsored Projects (EPSCoR), the Health Sciences System, and System Computing Services itself. These services also extend to the NSHE Board of Regents during scheduled Board meetings and for official board business.

System Administration Technology Support Services include workstation configuration, purchase, setup, maintenance, repair, replacement, surplus, and disposal; network, internet, and file access; e-mail and calendaring services; and essential mobile device and smart phone use.

Also included is support and maintenance of the Policy Central application that provides access to changes made to the Board of Regents’ Handbook from January 2004 to the present, enabling readers to see the modifications proposed and approved by the Board of Regents.

This group of services also includes support for approved hardware and software–including operating systems, printers, scanners, and other peripheral equipment; VoIP phone hardware, software, and mobile applications; the Microsoft Office suite–including Microsoft Project and Visio; various Adobe products, official anti-virus software, assorted web browsers, and more. SCS offers ad hoc documentation and orientation services and occasional scheduled training for supported software.

Service Requests and Support

Customers should initiate questions and requests through the SCS Service Desk.

Self-service form submissions generate a ticket automatically and customers can expect an automated response with a ticket number within seconds. E-mail is monitored during published service hours and customers can expect a response within eight business hours. The phone numbers above are staffed during published service hours. Emergency support is available at the phone numbers above year-round, 24-hours a day, by answering service or off-hours support staff.

The System Administration Technology Support Services are managed by the SCS Manager of Client Services, who is responsible for overseeing service level agreements, providing service overviews, and monitoring service request and incident response reports.