SCS negotiates multi-institution and NSHE-wide software contracts, maintains and manages vendor relationships, coordinates software contract payments, advocates on behalf of NSHE institutions, facilitates the NSHE Software Licensing Council, and documents processes for obtaining software and technical support from vendors.
NSHE institutions enjoy significant cost-savings on many software solutions and services agreements by entering into centrally negotiated and managed volume licensing agreements with major publishers and service providers including:
| • Adobe • AutoDesk ACES • CedarCrestone Inc. • CollegeNet • Dell-KACE • ESRI |
• Faronics • Hyland • Instructure • Jolly Giant • McAfee • Microsoft |
• Oracle • SAS • SPSS • TouchNET |
Service Requests and Support
Customers should initiate questions and requests through the SCS Service Desk.
- Self-service Request forms
- E-mail: support@nshe.nevada.edu
- Telephone: (702) 895-4585, (775) 784-4357, (800) 815-9462
Self-service form submissions generate a ticket automatically and customers can expect an automated response with a ticket number within seconds. E-mail is monitored during published service hours and customers can expect a response within eight business hours. The phone numbers above are staffed during published service hours. Emergency support is available at the phone numbers above year-round, 24-hours a day, by answering service or off-hours support staff.
The System-wide Software Licensing Services are managed by the System Licensing & Contracting Officer who is responsible for overseeing service level agreements, providing service overviews, monitoring service request and incident response reports.
The System Licensing & Contracting Officer chairs the System-wide Software Committee to identify licensing needs and coordinate multi-institution involvement in the NSHE software licensing process.