Systemwide Software Licensing Services
Service Description
SCS offers NSHE-wide software licensing services, coordinating systemwide software contract payments, negotiating with software vendors for consortium pricing, chairing the monthly NSHE systemwide software committee meetings, and documenting processes for obtaining software and technical support from vendors.
NSHE institutions enjoy significant cost-savings on many common solutions and packages by entering concerted agreements with many vendors and providers including:
| • Adobe • AutoDesk ACES • Blackboard • ESRI • Faronics |
• Jolly Giant • McAfee • Microsoft Campus Agreement • Microsoft Select Agreement • Novell |
• Oracle • SAS • SPSS • SUN |
The System-wide Software Licensing Services are managed by the SCS Director of Client Services, who is responsible for overseeing service level agreements, providing service overviews, and monitoring service request and incident response reports. The service support staff facilitates the System-wide Software Committee to identify needs and initiate improvements.
NSHE-wide licensing contracts, agreements, and other information are available in the Support section of the SCS website.
Service Requests and Support
Customers should initiate all questions and requests through the SCS Service Desk. Customers can contact the Service Desk by phone during business hours as published on the SCS website or by e-mail. Customers can expect a response to e-mail within eight business hours of any contact, usually much sooner. Emergency support is available year-round, 24 hours a day by phone.
Fees and Other Requirements
Fees vary according to the negotiated software contracts and typically depend on such information as student and/or staff full-time equivalency, number of concurrent users, or number of total users.
Participants must send a representative to the monthly Systemwide Software Committee meetings. Participants must pay SCS licensing invoices according to negotiated amounts within 30 days of receipt.