System Administration Technology Support
System Computing Services provides extended technology services and support for the Nevada System of Higher Education System Administration, specifically: the Chancellor’s offices, the Management Assistance Partnership (MAP), Sponsored Projects (EPSCoR), the University of Nevada Press, the Health Sciences System, and System Computing Services (SCS) itself. These services also extend statewide to System Administration staff and the NSHE Board of Regents during scheduled Board meetings.
System Administration Technology Support Services include workstation configuration, purchase, setup, maintenance, repair, replacement, surplus, and disposal; network, internet, and file access; e-mail and calendaring services; PDA and cellular phone services; videoconference scheduling, and select facility and planning services. This group of services also includes support for approved hardware and software, including operating systems, printers, scanners, and other peripheral equipment, the Microsoft Office suite, various Adobe products, official anti-virus software, Microsoft Project, Microsoft Visio, assorted web browsers, and more. Currently SCS uses the Novell product for file access, Lotus Notes for e-mail and calendaring, and Blackberry PDAs. SCS offers ad hoc documentation and orientation services and occasional scheduled training for supported software.
Customers should initiate all questions and requests through the SCS Service Desk. Customers can contact the Service Desk by phone during business hours as published on the SCS website or by e-mail. Customers can expect a response to e-mail within eight business hours of any contact, usually much sooner. Emergency support is available year-round, 24 hours a day by phone
Contact Information
Las Vegas Data Center: (702) 895-4585
Reno Data Center: (775) 784-4357
Toll-Free Number: (800) 815-9462
support@nevada.edu
The System Administration Technology Support Services are managed by the SCS Director of Client Services, who is responsible for overseeing service level agreements, providing service overviews, and monitoring service request and incident response reports.