Network Design & Connection of Nevada Institutions
Connecting Nevada institutions to each other (and to the internet) and additionally making the NSHE relevant in today's academic and research environment obviously requires more than subscribing to an internet service provider. Network metro loops in the urban centers and extensive fiber connections to rural areas (and also across Nevada's borders) serve the connectivity needs of NSHE and public agencies across the state.
» NSHE Network Map (PDF 222kb)
In providing to the NSHE a regionally accessible data transport network with standard data rates up to one 1 Gbps, SCS offers network design services so that NSHE customers may connect to and make optimized use of the statewide network.
The Network Design and Connection Services include but are not limited to:
- Network design support and equipment specification for network interconnection
- Project management support, equipment installation, and initial testing
- IP addressing/domain name service
- Ongoing statewide network monitoring
- Troubleshooting and diagnostic support to the point of demarcation
- Redundant configurations for improved service reliability
- Prioritization of data packets for critical applications
The statewide network itself is available 24 hours a day, seven days a week, excluding scheduled and unplanned outages. Planned outages must be approved by SCS management and typically occur during standard maintenance windows. Although alternate network paths typically maintain service availability, the customer will be notified of planned outages through direct e-mail communication and the standard weekly communication from the SCS Service Desk.
Fees and Other Requirements
All entities approved for access to the statewide network will be required to fund network improvements necessary to establish initial interconnection. Once an initial connection is established, there will be no ongoing network access charges for authorized entities. Charges for services and facilities may be required depending on the nature of the NSHE affliiation. All charges we be clearly specified in a network service level agreements. Authorized non-NSHE customers must provide funding for ongoing network charges.
Customers with active service level agreements should plan to meet with the SCS Service Manager annually to review service satisfaction and discuss any required changes or improvements.
Customers must provide and maintain their own local area network connectivity; house and secure SCS equipment necessary for interconnectivity; adhere and ensure adherence to presiding NSHE computing and networking policy; and provide 24x7 contact information for emergency and outage notifications.
Disaster recovery and business continuity planning are the responsibility of the customer. Please discuss any business continuity requirements with the SCS Service Manager.
Network Connections & Usage Policy
» NSHE Computer Resources Policy
» NevadaNet Appropriate Use Policy
» NevadaNet Interconnection Policy
» NevadaNet Video Scheduling and Usage Policy
Service Requests and Support
Customers should initiate all questions and requests through the SCS Service Desk. Customers can contact the Service Desk by phone during business hours as published on the SCS website or by e-mail. Customers can expect a response to e-mail within eight business hours of any contact, usually much sooner. Emergency support is available year-round, 24 hours a day by phone.
Contact Information
Las Vegas Data Center: (702) 895-4585
Reno Data Center: (775) 784-4357
Toll-Free Number: (800) 815-9462
support@nevada.edu
The Network Design and Connection Services are managed by the SCS Director of Network Services, who is responsible for overseeing service level agreements, providing service overviews, and monitoring service request and incident response reports.
Request engineering support for a NevadaNet network site addition or expansion by emailing us at support@nevada.edu.
Your request should include such information relating to:
- The purpose of the connection,
- The anticipated applications to be used,
- Service location,
- Type of services(s) required,
- Required in-service date, and
- Appropriate contact information.
To report a network outage, please contact the SCS Service Desk.