NSHE»SCS Data Center
SCS houses customer-owned computing hardware at an SCS data center, providing a reliable, monitored, and secure alternative to institutions housing their own hardware. The Data Center Co-location Services include redundant high-speed Internet connections, security systems and procedures, cooling and environmental controls, fire detection and suppression systems, an uninterruptible power supply, and a backup generator. Physical site security includes key cards, controlled access to restricted areas of the building, and surveillance cameras located throughout the facility.
Three service levels are available, allowing clients to customize the service they receive to meet their specific requirements. Service Tier 1 includes basic SCS facilities: floor space, environmental stability, guaranteed power, and network connectivity. Service Tier 2 includes the basic SCS facilities and adds SCS operations support: server monitoring and alert notifications, on-site extended-hours operations staff, and backup assistance and storage. Service Tier 3 indicates a customized co-location agreement and includes additional or selected services according to the service level agreement prepared.
Data center co-locations are available 24 hours a day, seven days a week, excluding scheduled and unplanned outages. Planned outages must be approved by SCS management and typically occur during standard maintenance windows or low use periods. The customer will be notified of planned outages through direct e-mail communication and standard weekly communication from the SCS Service Desk.
Service Requests and Support
Customers should initiate all questions and requests through the SCS Service Desk. Customers can contact the Service Desk by phone during business hours as published on the SCS website or by e-mail. Customers can expect a response to e-mail within eight business hours of any contact, usually much sooner. Emergency support is available year-round, 24 hours a day by phone.
Contact Information
Las Vegas Data Center: (702) 895-4585
Reno Data Center: (775) 784-4357
Toll-Free Number: (800) 815-9462
support@nevada.edu
The Data Center Co-location Services are managed by the SCS Director of Data Center and Facility Planning, who is responsible for overseeing service level agreements, providing service overviews, and monitoring service request and incident response reports.
Fees and Other Requirements
Fees vary depending on the service tier and the specific service requirements of each customer. Every co-location will require a service level agreement and individual pricing will be determined according to the current pricing schedule.
Disaster recovery and business continuity planning are the responsibility of the customer. Please discuss any business continuity requirements with the service manager.
To ensure proper communication, customers must provide SCS with a list of contacts authorized to place service requests. Customers must also provide (and update as necessary) a list of emergency contacts.
Customers must communicate to the service manager all changes or growth planning which could potentially impact space, network bandwidth, cooling or power requirements. Customers should plan to meet with the service manager annually to review service satisfaction and discuss any required changes or improvements.