SCS Internet Services
System Computing Services provides access to both the commodity Internet (I1) and the high-speed research network known as Interet2/NLR over its regional Wide Area Network (WAN) service.
Standard Internet service includes a connection to the commodity Internet through redundant and geographically diverse 1 GB/s fiber optic connections in Reno and Las Vegas.
Optional Internet access includes access to the California Research and Education Network and to thehigh speed research network known as I2/National Lambda Rail (NLR) via a separate, dedicated 1 GB/s connection provisioned over SCS controlled and operated fiber optic facilities between Reno and Sacramento.
Internet connectivity is available 24 hours a day, seven days a week, excluding scheduled and unplanned outages. Planned outages must be approved by SCS management and typically occur during standard maintenance windows. Although alternate network paths typically maintain service availability, the customer will be notified of planned outages through direct e-mail communication and the standard weekly communication from the SCS Service Desk.
Service Requests & Support
Customers should initiate all questions and requests through the SCS Service Desk. Customers can contact the Service Desk by phone during business hours as published on the SCS website or by e-mail. Customers can expect a response to e-mail within eight business hours of any contact, usually much sooner. Emergency support is available year-round, 24 hours a day by phone.
Contact Information
Las Vegas Data Center: (702) 895-4585
Reno Data Center: (775) 784-4357
Toll-Free Number: (800) 815-9462
support@nevada.edu
The Commodity and Research Internet Services are managed by the SCS Director of Network Services, who is responsible for overseeing service level agreements, providing service overviews, and monitoring service request and incident response reports.
Fees & Other Requirements
I2/NLR Networking access fees for qualifying research entities are funded centrally by NSHE. Annual 12/NLR membership due are the responsibility of the customer. There are no additional fees for ongoing Internet service. However, all entities approved for new or expanded access to the WAN and Intranet will be required to provide initial funding at the usage rates being charged by NSHE system Internet Service Providers to offset their incremental Internet traffic increase until such time as SCS can obtain the funding necessary to absorb the incremental cost.
Customers with active service level agreements should plan to meet with the appropriate SCS Service Manager annually to review service satisfaction and discuss any required changes or improvements.
Customers are responsible for maintaining thier own local area network connectivity; adhere and ensure adherence to presiding NSHE computing and networking policy, and provide 24x7 contact information for emergency and outage notifications.
Disaster recovery and business continuity planning are the responsibility of the customer. Please discuss any business continuity requirements with the appropriate SCS Manager.