Application Development Services

Custom Application Solutions

SCS develops, maintains, and supports customized solutions for select NSHE System-wide needs. Such solutions typically address a specific, important statewide higher education community need. Examples of applications developed include:

• Academic Program Information System (APIS)
  Access to Board approved programs available across the NSHE

• Common Course Numbering System (CCN)
  Access to commonly numbered courses across the NSHE

• NSHE Staff Directory Public
  Searchable directory of all NSHE System Administration Staff

• System Administration Budget Repository
  Common repository for sharing budget documents among NSHE and state legislature

• Policy Central
  Access to changes made to the Board of Regents’ Handbook from January 2004 to the present, enabling readers to see the modifications proposed and approved by the Board of Regents.

• Distance Education Course Catalog
  Access to information on distance education programs and courses across the NSHE

Depending on service level agreements and individual application requirements, general access to System-wide applications is available 24 hours a day, seven days a week, excluding scheduled and unplanned outages.

Service Requests and Support

Customers should initiate all questions and requests through the SCS Service Desk. Customers can contact the Service Desk by phone during business hours as published on the SCS website or by e-mail. Customers can expect a response to e-mail within eight business hours of any contact, usually much sooner. Emergency support is available year-round, 24 hours a day by phone.

Contact Information

Las Vegas Data Center: (702) 895-4585
Reno Data Center: (775) 784-4357
Toll-Free Number: (800) 815-9462
support@nevada.edu

The Application Development Services are managed by the SCS Assistant Director of Information and Application Services, who is responsible for overseeing service level agreements, providing service overviews, and monitoring service request and incident response reports.

Fees and Other Requirements

Typically there are no fees associated with true System-wide application development, but every service request requires a service level agreement and pricing is determined according to the service requirements and the statewide demand for the service.

Customers Should Be Prepared To:

• Solicit peers for functional support of the System-wide applications
• Initiate all other contact through the SCS Service Desk
• After contact, respond to any requests for information from SCS staff as quickly as possible
• Participate in testing enhancements, upgrades, and service releases as necessary
• Provide for secure use of the applications
• Inform the SCS Service Desk in advance of events or issues that may impact service use